Azumi Setoda

Breakfast

4.83

Cleanliness

5.00

• ★★★★★MK29 June 2026

  Room was incredible. Also the employee with the Mizukami nametag went above and beyond. He noticed a member of our party had scrapes from a fall and before we could ask there were antiseptic and band aids for her. Amazing experience and that employee made it the best

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• ★★★☆☆Angus8 June 2026

  I recently stayed at Azumi Setoda, and while the hotel’s architectural design and aesthetic concept are undeniably beautiful, the overall experience fell far short of expectations for a property in this price range. Before arrival, the hotel specifically requested that guests provide ferry arrival information via email. However, despite sending all requested details, no one came to meet us or assist upon arrival. This raises the question: what was the purpose of collecting that information in the first place? Check-in starts at 4:00 PM, which was the latest check-in time I encountered during my travels in Japan. Unfortunately, the service did not justify the inconvenience. The staff appeared indifferent, unengaged, and lacking in professionalism. No one offered assistance with luggage, which was surprising. If the hotel intends to provide a more Western-style service experience, I have lived in Europe for years and rarely encountered this level of passivity at a luxury property. The room itself was pleasant, with good use of space and thoughtful design. However, maintenance standards were disappointing. For a relatively new hotel, visible cracks had already appeared on some walls. Mold was noticeable around the bathroom and wash area, standing out clearly against the hotel’s light-colored wood interiors. Paint was also peeling from bathroom door handles. These details significantly detract from the otherwise attractive design. The public bath requires guests to cross the street to a separate building. While I understand the intention of incorporating local Setouchi culture through mosaic artwork, the execution felt rather dated and uninspired. One particularly awkward detail was the large ice cream advertisement placed in the grooming area where guests dry their hair after bathing. It looked completely out of place and diminished the atmosphere. Additionally, basic amenities such as facial lotion and cotton swabs were not provided, which is difficult to justify at this price point. Breakfast was another major disappointment. Upon arrival, we provided our room number, but the staff seemed confused and unsure of what to do, leaving us standing awkwardly for a while. We ordered one Japanese breakfast and one Western breakfast. Having stayed at numerous hotels throughout this trip, I can honestly say this was the weakest breakfast experience. The portions felt sparse, the presentation lacked appeal, and the Western breakfast—particularly the bread—was very ordinary. The restaurant layout is also problematic. The dining area shares the same circulation space used by guests entering and leaving the hotel. During breakfast and dinner, guests in yukata, arriving guests, and departing guests constantly pass through the area. This creates very little sense of privacy or comfort while dining. Check-out was equally underwhelming. There was no assistance, no farewell service, and no transportation support—essentially the same experience one might expect from a budget business hotel. We also rented bicycles from the hotel, and they were by far the oldest and most worn bicycles we encountered during our trip. Throughout our stay, the staff consistently appeared disengaged, unmotivated, and lacking hospitality. Their body language, greetings, eye contact, and overall attentiveness all reflected a level of service that felt far below what one would expect from a luxury boutique hotel. In the end, Azumi Setoda seems to be a property whose reputation exceeds its actual service standards and guest experience. The design is beautiful, but good architecture alone cannot compensate for weak service, poor maintenance, and a lack of attention to detail.

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• ★★☆☆☆james menda21 May 2026

  I fear I will sound picky with our review, but we have come to experience significantly better boutique hotels and ryokans in Japan. Overall Azumi feels austere, a little cold, and contemplative to the degree it’s unrewarding. I may sound harsh but all of these aspects we believe must be intentional based on many decisions they’ve made across rooms, lobby and lounge, dining, and service. There is much detail I could describe but the one I’ll highlight here is that most rooms look out to a large fence, just feet away from the windows. Our room came with a balcony.. I guess as a joke? Perhaps if you’re on a self silent retreat or looking to question the meaning of life, this could be good. Oh and 3 days of cold wet eggs in the morning didn’t help. Moreover, service was kind of awkward and not welcoming and as genuine as we experience elsewhere. Lastly though, a huge shoutout to the other businesses in the area.. so much good happening on these islands that it turned our hotel frown upside down.

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The ratings and reviews were posted to the services named above. They are not our assessment, and we do not rate hotels ourselves. We show the three most recent reviews from Google Maps; read the rest there.