ANA InterContinental Appi Kogen Resort

Location

4.67

Facilities

4.60

Breakfast

4.47

Cleanliness

4.77

• ★★☆☆☆Ta-Chih Kao13 July 2026

  The check-in was pleasant, and the afternoon tea and service at the InterContinental have been lovely as well. Unfortunately, the Appi experience vouchers are useless, frustrating, and a waste of time. They’re so complicated to use that even the front desk staff don’t understand them. Here’s how it works, or doesn’t: you have to exchange the pink passes at the Appi experience stand for different passes that expire the very next day. The passes have no set monetary value—apparently they’re just discount codes with varying discounts depending on what you’re trying to use them for. I wasted 30 minutes trying to use these passes, going back and forth between the Appi experience stand and the front desk at the Crowne Plaza at their direction—even though I’m staying at the InterContinental—only for someone more experienced at the desk to finally tell me the passes wouldn’t work as described. To add insult to injury, they told me it would not work as intended only after stamping all 8 passes that I’d run back and forth to collect. All I wanted was to play an hour of billiards, but instead I spent half an hour running between counters while the staff tried to figure out the rules themselves. Eventually I just gave up. Save yourself the frustration. These passes aren’t worth the hassle. I want to be fair here: while the service on the Crowne Plaza side wasn't great, the real problem is bigger than any one staff member. The entire system is broken. It's simply too hard for paying guests to use. My honest recommendation is that you (InterContinental) either fix it so it actually works, or stop offering it altogether—because in its current state it does more to frustrate guests than to add value.

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• ★★★★★Sean Lin12 April 2026

  Very modern decorated and the food and services are all very nice.

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• ★★★★★Jacqueline1 February 2025

  One of the best ski resorts I've ever been to. We got a double queen bed room with a garden attached. It's super spacious, not just by Japanese standards but by any standards. I also love the decor, very tastefully done. The ski service is also great. We can easily store rental equipment at a ski service room which is right in the hotel. The ski coach can meet kids right outside the ski service center and take them skiing directly. Breakfast buffet choices aren't big but whatever is served is high quality, including its coffee. It has an indoor pathway to the crown plaza, which has many restaurants and shops.

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The ratings and reviews were posted to the services named above. They are not our assessment, and we do not rate hotels ourselves. We show the three most recent reviews from Google Maps; read the rest there.