Mandarin Oriental, Tokyo

Service

4.88

Location

4.83

Room

4.88

Facilities

4.76

Bath

4.94

Breakfast

4.93

Cleanliness

4.88

• ★★★★★David Wang15 September 2026

  A Really Special Stay in Tokyo We stayed at Mandarin Oriental, Tokyo during our engagement trip, and it ended up being one of the most memorable parts of our time in Japan. What I appreciated most was how genuinely kind everyone was. From the bell team to reception and housekeeping, the service was always warm and thoughtful without ever feeling too formal. Everyone made us feel very well looked after throughout the stay. A special thank you to Karen, who made our stay even more meaningful. She was incredibly thoughtful and took great care of us, and we really appreciated everything she did. We left Tokyo with very good memories of the hotel and would definitely love to come back again.

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• ★★★★★ziling Zeng14 September 2026

  Choosing Mandarin Oriental, Tokyo was one of the best decisions we made for our engagement trip. From the moment we arrived, we could genuinely feel the care and warmth of the team. The service felt sincere and thoughtful at every touchpoint, from the bell team and reception to housekeeping. It never felt simply professional — it felt as though everyone truly wanted to make our stay special. We also had a wonderful evening enjoying drinks at The Mandarin Bar, with its stunning view over Tokyo. It was such a beautiful and memorable part of our trip. Most of all, we would like to express our heartfelt thanks to Karen for taking such wonderful care of us and making our engagement stay even more memorable. Her thoughtfulness and kindness meant a great deal to us. Thank you to the entire Mandarin Oriental, Tokyo team for giving us such special memories. We will always remember this stay fondly and very much look forward to returning.

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• ★★★★★A.S13 August 2026

  7 Days at Mandarin Oriental Tokyo — An Exceptional Stay Overall Rating: ★★★★★ (5/5) From start to finish, this was one of the finest hotel experiences I’ve had. Room & Service — ★★★★★ (5/5) We requested a room upgrade, and the team was incredibly accommodating — offering multiple options and working with us on pricing as well. The service itself is unmatched; across all my previous travels, I’ve never stayed at a hotel that pays such close attention to detail. They even organize your charging cables for you. Daily check-in messages, warm greetings and farewells, impeccable manners, and genuinely friendly staff — all without ever expecting a tip. Concierge — ★★★★★ (5/5) The concierge service was outstanding, going above and beyond at every turn. Cleanliness — ★★★★★ (5/5) Room cleanliness was beyond excellent throughout our stay. In-Room Dining — ★★★★☆ (4.5/5) In-room dining at most hotels tends to be average at best, but here the food quality was genuinely delicious. Late Check-Out — ★★★★★ (5/5) Since our flight was late, we requested a late check-out, and the hotel gave us more than enough time to relax comfortably until it was time to head to the airport. Special Mention — Michina Miyashita A special thank you to Michina Miyashita, one of the managers, whose warmth, professionalism, and genuine dedication to guest satisfaction made a real difference. Her presence alone is a reason I’ll be choosing this hotel again on my next trip to Tokyo. The hotel is lucky to have her. Highly recommended for anyone seeking true luxury and world-class service.

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The ratings and reviews were posted to the services named above. They are not our assessment, and we do not rate hotels ourselves. We show the three most recent reviews from Google Maps; read the rest there.