Ace Hotel Kyoto

Service

4.44

Location

4.58

Room

4.68

Facilities

4.44

Bath

4.58

Breakfast

4.80

Cleanliness

4.68

• ★★★★★Sneha Patel22 October 2026

  Ace Hotel Kyoto deserves more than five stars! The entire staff was exceptionally warm, welcoming, and attentive, but Shisho, the manager, truly made our experience memorable. When an unexpected situation required us to adjust our travel plans and stay, Shisho went above and beyond to ensure everything was handled with care, compassion, and professionalism. What impressed us most was the seamless communication among her team. No matter whom we spoke with, everyone was already familiar with our circumstances and ready to assist, without us having to repeatedly explain our situation. This level of thoughtful, personalized hospitality is rare and speaks volumes about Shisho’s exceptional leadership and the team she has cultivated. During a stressful time, they made us feel genuinely supported and cared for. We are incredibly grateful to Shisho and the entire Ace Hotel Kyoto team for their kindness and hospitality. They truly made a lasting impression on our family!

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• ★★☆☆☆Loic Martin20 October 2026

  Disappointing experience, especially considering the price !! I was expecting much more from Ace Hotel Kyoto, and unfortunately, I am leaving quite disappointed. My main issue is how overcrowded the hotel feels. Breakfast was a struggle almost every morning, with long waits just to get a table. And honestly, the breakfast itself wasn’t great either. Small portions, limited set menus and nothing particularly impressive in terms of quality. Same story with dinner: if you want to eat at their meat restaurant, you need to book well in advance as it’s usually full. The rooms are quite small and, although the design is nice, there’s really nothing special about them considering what you’re paying. The gym is almost ridiculous for a hotel of this size and price, with just a few machines and very limited equipment. Definitely not somewhere you can have a proper workout (I know… not why you are travelling to Kyoto but still..). Housekeeping was also disappointing. Several times, my room still hadn’t been cleaned after 2pm.. I was also surprised by how little help I received when asking for restaurant recommendations, especially on my last evening. The only exception was Jean, who was lovely and recommended a great sushi restaurant. She really deserves a special mention! The rest of the staff was unhelpful on several occasions… On the positive side, I loved the coffee shop downstairs, the live music and the overall atmosphere. It’s a cool place to hang out, and I can see why people enjoy coming here. It feels like the hotel is more focused on being a trendy, busy social spot than actually taking care of its guests. At this price, I would expect a much better level of service, more attention to detail and a more comfortable stay overall. Nice atmosphere, but definitely not worth the money in my opinion. Anyhow thanks for having me and at least the location was great to discover the beautiful city of Kyoto !!

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• ★★★★★Parker Fiske25 July 2026

  I almost never leave reviews, but I felt compelled to— as this was one of the more pleasant stays I’ve ever had. The ACE hotel Kyoto is a special place. Located perfectly with a metro stop in the building (ideal for escaping the summer heat). An understated luxury that feels almost effortless and uniquely Japanese defines the grounds, typified by an amazing garden and ample natural space. We dined at the Italian restaurant and split a delicious pizza and pasta. The daily breakfast features 5 or 6 pleasant options and an attentive restaurant staff. The shower and tub are top notch with great water pressure and high end soaps. The mini bar is complete and well priced compared to what we are used to in the United States. The bed, itself, was well sized for Japan. The hallmark of a wonderful stay, for us at least, is a quickly settling feeling of sadness upon leaving; only to be replaced by a yearning for another stay at the ACE hotel Kyoto. We hope it will be soon!

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The ratings and reviews were posted to the services named above. They are not our assessment, and we do not rate hotels ourselves. We show the three most recent reviews from Google Maps; read the rest there.