Hakone Suishoen

Service

4.94

Location

4.81

Room

5.00

Facilities

5.00

Bath

4.94

Breakfast

4.88

Cleanliness

5.00

• ★★★★★Sheng Xu19 July 2026

  Our family had the pleasure of staying here for two nights! The Kaiseki cuisine dining experience was exceptional; both dinner and breakfast were of Michelin-star quality. The room was clean and perfectly quiet, allowing for a very restful sleep. We would like to give special recognition to Kerada for his great service during check-in, driving, and check-out. He was proactive, friendly, and professional, explaining everything clearly before we even needed to ask. There was no language barrier. Furthermore, after departing, I realized I had left my AirPods behind. We emailed the hotel, the staff acted promptly, coordinating with our next hotel in Osaka to forward the package to us. We are completely satisfied with our stay and extend our deepest gratitude to the entire team!

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• ★★★☆☆C29 May 2026

  Mixed feelings about my stay here. My husband and I were celebrating our anniversary but the experience felt a little lackluster. First off, communication was poor. We called ahead from our previous accommodation to arrange for pickup from the train station but then our romance car got canceled due to an accident so we had to switch to local trains. We notified them of this so that they would be aware when we would be arriving but nobody showed up to get us. We had to find our own transportation to the hotel and no acknowledgement was made of the missed transportation upon checkin. The meals were beautifully arranged and tasted good but, unfortunately, something I ate made me sick for the rest of our trip which was a huge negative. Our room had a private onsen but backed onto the street so you could hear cars driving by. Service at checkout was very transactional. The guy who checked us out spoke minimal English and was not very helpful with transportation questions. Some guests were given departing gifts while others were not. There were some gift bags remaining so I’m not sure if the guy who checked us out just forgot or if they were selective about who they gave them to.

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• ★★★☆☆Ilya Zheludev21 May 2026

  Sorry to have to leave a 3/5 review, but it's important to be objective here. This is marketed as a pricey 5-star hotel, but very oddly the service just isn't up to that level. Specifically: - We were not picked up from the train station despite exchanging emails with the hotel several times on the topic. - We detailed our dietary requirements months in advance, and rather than providing alternative ingredients, most of the time they just removed ingredients from the dishes. Additionally, we were repeatedly offered drinks we advised in advance we can't have. Overall I'd describe the service as very methodical, but completely lacking in lateral/logical thinking, which you'd expect with a 5-star hotel. There's also very little internal communication in the hotel about arrangements, such as the car-pickup from the station being missed. Our hotel room was nice, but the washroom was on a different floor to the bathroom which is very strange, and had no soap. Again, just feels like logical thinking was missed in designing the hotel. That all being said, it was comfortable, beautiful, and very relaxing. We'd recommend the hotel to friends, but just hope the service can be improved.

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The ratings and reviews were posted to the services named above. They are not our assessment, and we do not rate hotels ourselves. We show the three most recent reviews from Google Maps; read the rest there.