The St. Regis Osaka

Breakfast

4.83

Cleanliness

4.89

• ★★★★☆Ryan (Gooner)3 September 2026

  We had a wonderful stay. Everyone was so nice and welcoming, and the butler team was attentive and thoughtful throughout our stay. One small downside was that I checked in one day after my birthday, so I was expecting some sort of birthday recognition, but unfortunately there wasn’t. Nevertheless, this certainly didn’t ruin my stay, and we genuinely had a very enjoyable experience. We’ll definitely come back the next time we visit Osaka!

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• ★★★★★Chris Barsoum14 July 2026

  We stayed here for three nights and the location of the hotel was great, the staff were very friendly, and the room was nice. As you approached the hotel they escort you to 12 floor with the lobby is. Check-in was a breeze and they took care of our luggage is as we hadn’t transported to the hotel. The room is what you would expect from a five star hotel with his and her sinks and a large shower and tub. They also have a butler service however because we were exploring all day we did not utilize this as in other Saint Regis properties we have stayed at we also had breakfast here every day and the selection was great the food was good. We also got massages here which were also nice. Overall if I revisit Osaka I would definitely stay here again.

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• ★★★★★David McGinty26 June 2026

  I've only been here a day so far but this hotel has gone well above and beyond my expectations, they have already earned their 5 stars. As far as customer service and many other areas go, this is the best hotel I have ever stayed in across my many travels. From the start I was already comfortable as I was guided up to reception and even though I was 90 minutes early, they had a room ready for me. The butler service is very professional and helpful. The staff know my name even when I am in the lobby and common areas. The gym is fantastic, the spa seems nice. I ordered a wine to my room which I am very particular about, and it was very flavorful and delicious, not a bad price either. The bar downstairs has a fantastic cocktail program which is quite rare in Japan. The room is very big by Japanese standards, and has every amenity you could possibly need, including a very well equipped mini bar with small bottles of every kind of spirit. I feel incredibly comfortable here. Something I really care about is the quality of the air con, when I thought the room was too hot, I simply called the butler service and they were able to decrease the temperature from their computer internally without having to come up to my room. They cleaned my room this morning when I left for breakfast and it was in immaculate condition when I got back, they even changed the undersheets to the bed, which most hotels don't do. Some might find the price a little bit high, but with what you are getting out of the experience, I think the cost performance is actually really great. I have been treated so well here, that I feel the need to buy a small gift for the staff before I leave. I will be staying at this hotel every time I come back to Osaka with my wife now. I have never had a better experience at a hotel before, this is even better than my experience at the Ritz Carlton in Tokyo and the luxury hotels in Bangkok. Truly the best customer service I have ever encountered.

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The ratings and reviews were posted to the services named above. They are not our assessment, and we do not rate hotels ourselves. We show the three most recent reviews from Google Maps; read the rest there.