STAYLOG

Yamanashi · Hotel

THE KUKUNA

THE KUKUNA

From
¥50,600+
/ 2 guests, 1 night
Stay reports
2
Videos
8
THE KUKUNA
Rakuten Travel

Photos: Rakuten Travel

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Overview

About this hotel

A hotel at Asakawa on the north shore of Lake Kawaguchi, run by Kawaguchiko Daiichi Hotel. It is divided into three wings — Daichi no To, Kaze no Wing and Tenku no Terrace — and the rooms run from 35 to 100 square metres, mostly in a style the hotel calls zashitsu: tatami laid on a resort-style floor, with a daybed and a sofa. The terrace rooms in Tenku no Terrace have a Water Terrace with an open-air hot spring bath, a foot bath and a reclining bath. There are two public baths, Ozora no Yu Hoshi and Ozora no Yu Tsuki, swapped between men and women overnight; Hoshi has a standing bath and a steam sauna, Tsuki a half-body bath and a dry sauna, and the cold baths use spring water from Mount Fuji. A garden terrace by the lake is for guests only. About ten minutes from the Kawaguchiko and Fujiyoshida expressway exits, and five minutes by bus from Kawaguchiko Station.

Who it suits

A stay built around looking straight at Mount Fuji. The rooms, the baths and the terrace all face the lake and the mountain, and in the right weather the reflection on the water is there too. Most rooms are zashitsu, where you sit on tatami, so if you would rather have a bed the choice is a zayoshitsu or a terrace room. The terrace rooms come with an open-air hot spring bath but take only two to four people, so a larger group ends up in one of the other two wings. Inside there is a teppanyaki room called GEKKO, the main dining room MOONBOW, a sushi counter, and a private dining room; wine from the hotel’s own winery can be tasted for a charge at a dispenser in the ground-floor lounge. Guests who find the public bath difficult can book the private bath, Lani Lanai, in advance and get priority on it. Reservations are taken online only, not by phone.

Basic information

Address
70 Asakawa, Fujikawaguchiko-machi, Minamitsuru-gun, Yamanashi
Check-in
15:00
Check-out
11:00
Nearest station
Kawaguchiko Station (1.6 km as the crow flies)

山梨県南都留郡富士河口湖町浅川70

Features

  • Communal bath
  • Mt. Fuji view
Features

What this place is like

Checked against the hotel’s own site. Anything we could not confirm is left out — that does not mean it is not there.

Views: the hotel says every room looks out on Mount Fuji and Lake Kawaguchi

Each room-type page on the official site says that every room has a grand view over Mount Fuji and Lake Kawaguchi. The Superior Terrace Room in the Tenku no Terrace wing has a Water Terrace with an open-air hot-spring bath; the page does not say whether the mountain can be seen from the bath itself.

Source: kukuna.jp (checked 8 October 2026)

Rooms: three wings, mostly tatami-and-daybed

The rooms sit in three wings. In Daichi no To there are the Superior Zashitsu at 35 square metres (10-mat tatami room, up to four), the Deluxe Zashitsu at 40 (12-mat, up to four) and the Deluxe Zayoshitsu at 35 (twin beds with a tatami area, up to two); each has a shower booth, a toilet and a 10-square-metre terrace. Kaze no Wing holds the Executive Large Zayoshitsu at 50 to 55 square metres (up to four, with a jacuzzi bath and a television) and the 100-square-metre suite named after the hotel itself (up to six, with a large jacuzzi bath that opens to the air and a 20-square-metre terrace). Tenku no Terrace has the Superior Terrace Room at 50 square metres (up to two) and the Corner Terrace Room at 57 (up to four), each with a Water Terrace: an open-air hot spring bath, a foot bath and a reclining bath.

From the editors

The open-air hot spring bath in the room is limited to the two terrace room types in Tenku no Terrace, and they take only two to four people, so a larger group ends up in one of the other wings.

Source: kukuna.jp (checked 29 September 2026)

Hot spring: two public baths, swapped overnight

There are two public baths, Ozora no Yu Hoshi and Ozora no Yu Tsuki. Hoshi pairs a view bath and an open-air bath with a standing bath and a steam sauna; Tsuki pairs a panoramic view bath and an open-air bath with a half-body bath and a dry sauna. They are swapped between men and women overnight, so guests can use both during a stay. The saunas are open 15:00–22:00 and 5:00–10:00, and the cold baths use spring water from Mount Fuji. The private bath, Lani Lanai, takes advance reservations so that guests who find the public bath difficult get priority on it; if it is free on the day, any guest may use it. It runs 15:30–21:30 and 7:30–9:30 the next morning, in charged 50-minute slots.

Source: kukuna.jp (checked 29 September 2026)

Dining: teppanyaki, the main dining room, and sushi

There are four places to eat. GEKKO is a teppanyaki room where steak and seafood are cooked in front of you. MOONBOW, the main dining room, is Western-leaning and serves seasonal ingredients as a course and as a buffet, and makes a point of its house desserts and its French toast at breakfast. Tsukiyo no Niji serves Edo-style sushi and Japanese dishes, and there is a private dining room as well. The wine comes from the hotel’s own winery, The 997 katsunuma, opened in October 2022 in Katsunuma, Koshu, which makes four wines — two whites, a red and a rosé — from its own vineyard. A dispenser in the ground-floor lounge offers tastings for a charge. The sake list includes IWA, made by the former chef de cave of Dom Pérignon.

Source: kukuna.jp (checked 29 September 2026)

Getting there: five minutes by bus, or ask ahead for a pick-up

By car it is about ten minutes from the Kawaguchiko or Fujiyoshida expressway exit coming from Tokyo, about 30 minutes from Ichinomiya-Misaka or 60 from Shin-Fuji coming from Nagoya or Osaka. Parking is free and needs no reservation, but it is not covered. There is an EV charger for a charge; ask in advance if you want to use it. By train it is about five minutes by bus from Kawaguchiko Station, and the hotel will send a car if you contact them beforehand. On the Kawaguchiko sightseeing bus, get off at the stop in front of the hotel.

Source: kukuna.jp (checked 29 September 2026)

Reviews

Ratings

Collected by the booking sites and by Google. We do not rate hotels ourselves.

Rakuten Travel (Japanese guests)4.65/ 51,126 reviews(as of 23 September 2026)
Service
4.59
Location
4.76
Room
4.67
Facilities
4.66
Bath
4.71
Breakfast
4.54
Cleanliness
4.72
Google rating4.5/ 51,570 reviewsOpen in Google Maps
  • ★★★★★Kampung Janis18 June 2026

    What a wonderful hotel,we only stay for 1 night and got treat like royalty.. from the moment i check in to dinner to breakfast until check out i experience amazing services. The food at dinner and breakfast are excellent and high quality with a view of mt fuji if you lucky. The room are very nice with amazing view of mt fuji. This is 5⭐️ hotel for me.

    Read the full review on Google Maps
  • ★☆☆☆☆Eva8 June 2026

    I will never stay at Kukuna again. My experience at Kukuna was extremely disappointing and upsetting. During breakfast at the hotel, I was intentionally hit by an elderly Japanese man near my table. This happened after I took the last small fruit plate from the breakfast buffet. He appeared angry that he did not get the plate, made an aggressive gesture toward my face, and then deliberately bumped into me hard from behind. I immediately reported the incident to the hotel staff, but they did nothing meaningful to help, protect me, or address the situation. For a hotel at this price level, this kind of response is unacceptable. The room was also small compared with the expensive price. I booked a room with an open-air bath, which should have been one of their better room types. However, after the beds were set up, there was barely any space left to walk around. The bathroom was tiny and had a bad smell. The view of Mount Fuji was great, but that was the only positive part of my stay. Overall, I felt unsafe, unsupported, and extremely disappointed by both the guest experience and the hotel’s lack of action. I would not recommend staying here. If I could give zero stars, I would

    Read the full review on Google Maps
  • ★★★☆☆Jason Teo20 May 2026

    The Positives: Room, Location, and Dining Our stay at Kukuna had its highlights. The rooms are comfortable and well-maintained, and the hotel's location is excellent, offering great views of the area. For the most part, the food was enjoyable, and the majority of the dining staff were friendly and welcoming. The Negatives: Major Service Failures Unfortunately, the customer service fell far short of the standard expected from a hotel of this tier. We encountered two major issues during our stay that left a very bad impression: Spa Privacy & Lax Management: We noticed guests bringing their mobile phones into the communal spa area and reported this privacy violation to the front desk the following day. The response we received was completely dismissive and logically impossible. The staff claimed they "talked to the person," but since we reported it a day later, it was obvious they had no way of knowing who the guest was. Instead of taking the security and privacy of the spa seriously, management gave us an outright lie just to brush the complaint aside. Rude Dining Staff & Poor Attitude: While most restaurant staff were lovely, one specific staff member was incredibly rude. Our group requested a window seat to enjoy the view, explicitly mentioning that we were completely fine splitting into two separate tables if our group was too large for a single window table. The staff member rejected us with an audible, annoyed "tsk" sound and claimed no seats were available. However, upon walking into the restaurant, we saw multiple empty window seats with clear views. When we brought this up to management, the excuse given was a "language barrier." This is completely unacceptable because the staff member was actively using a translator app to communicate with us. The issue wasn’t language; it was a severe lack of basic courtesy and an unwelcoming attitude. A simple apology would have sufficed, but instead, we were met with defensive excuses. Verdict Kukuna has great hardware—the rooms, views, and food are good. However, the software (customer service and management's accountability) needs a serious overhaul. Hospitality relies heavily on how guests are treated, and being lied to and scoffed at ruined what should have been a relaxing vacation. I hope management takes guest feedback more seriously in the future.

    Read the full review on Google Maps

The ratings and reviews were posted to the services named above. They are not our assessment, and we do not rate hotels ourselves. We show the three most recent reviews from Google Maps; read the rest there.

Videos

Room tours and stay videos

These videos are in Japanese. We embed them as published and do not translate them.

More videos6
Stay reports

What guests wrote

Written in Japanese by the authors below. We link to the originals and do not translate or reproduce them.

FAQ

Before you book

Only questions we could answer from the hotel’s own site.

Can I book by phone?
No. Reservations are taken online only. The phone line, open 10:00–19:00, is for enquiries.(source, checked 29 September 2026)
Is there a private bath?
Yes, called Lani Lanai. Advance reservations give priority to guests who find the public bath difficult, and if it is free on the day any guest may use it. It runs 15:30–21:30 and 7:30–9:30 the next morning, in charged 50-minute slots.(source, checked 29 September 2026)
What are the sauna hours?
15:00–22:00 and 5:00–10:00. The two public baths have a steam sauna and a dry sauna respectively, and are swapped between men and women overnight.(source, checked 29 September 2026)
Is there parking?
Yes, free and with no reservation needed, though it is not covered. There is an EV charger for a charge; contact the hotel in advance to use it.(source, checked 29 September 2026)
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Rates shown are reference rates in Japanese yen, retrieved from each service as of 23 September 2026. The actual rate depends on your dates, party size and plan. Links marked “Ad” are affiliate links, and we may earn a commission if you book after following one. The order they appear in is not affected by that.

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