FUFU Kyoto

Service

4.78

Location

4.65

Room

4.79

Facilities

4.74

Bath

4.79

Breakfast

4.78

Cleanliness

4.78

• ★★★★★Matthew Zhang16 October 2026

  Best hotel in our Kyoto stay. We were hesitant coming in from recent reviews about no English-speaking staff but recently it seems like the business has listened and hired English-friendly staff members. The suite is beautiful and luxurious. Private onsen with a beautiful window view. Dinner and breakfast was clean and delicious. Will be coming again the next time we stay in Kyoto.

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• ★☆☆☆☆曾柏庭27 August 2026

  This is one of the worst hotels we have ever stayed in Japan. This hotel could have been rated much higher due to its architecture and interior, yet we are reluctant to do so because of its rude and improper service. What made it worst was that they refused to refund our child’s breakfast and dinner even when we have informed them 3 nights prior for the fact that our son was having a severe fever and couldn’t eat and drink during the entire stay. There were several other incidents such as transferring our calls back and forth between different staff and making us to wait forever until the next person picks up the phone and them to make us repeat our inquiry over and over again and again! In conclusion, there are many better hotels to stay in Kyoto, unless you love to deal with rudeness and improper service from day to night all the time.

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• ★☆☆☆☆Steve24 May 2026

  Having stayed in hundreds of luxury hotels around the world, I can honestly say this is a beautiful property that should deserve a much higher rating. However, based on our actual service experience throughout the stay, I personally cannot rate it any higher and would not recommend this hotel to non-Japanese speakers. The issue was not one isolated incident — it was a repeated pattern of poor communication, lack of ownership, and dismissive service from the Root Reception staff throughout our stay. It started at check-in. We arrived approximately 30 minutes before the stated 3 PM check-in time and could clearly see our luggage already being taken to the room, yet the Root Reception staff repeatedly and curtly insisted “check-in is at 3 PM” with little attempt at hospitality or flexibility until we pressed multiple times. Communication throughout the stay was consistently difficult. Several reception staff members spoke very limited English and in some cases relied on translation apps on their phones to handle basic guest interactions. During one issue, I called the guest services/butler number and fully explained the situation, only to then be transferred and required to explain everything all over again to another staff member. The breakfast experience was equally disappointing. Despite having a reservation, we were left waiting while other guests arriving after us were escorted inside and seated. When we eventually raised concerns, there was no explanation, apology, follow-up, or meaningful attempt to recover the experience. We later emailed management directly regarding the experience and received no response. Luxury hospitality is about far more than architecture and design. Unfortunately, the service experience consistently failed to meet the expectations associated with this level of pricing. This was especially disappointing because nearly everywhere else we stayed in Japan delivered exceptional hospitality, warmth, and attention to detail.

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The ratings and reviews were posted to the services named above. They are not our assessment, and we do not rate hotels ourselves. We show the three most recent reviews from Google Maps; read the rest there.